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Your APERS ID and the MSS Portal

APERS members can register for access to their information – plus great retirement planning tools and secure private messaging – in the Members Self-Service (MSS) portal right here on our website.

In the top right corner of every page on our website (www.apers.org), the LOGIN bar shows the MEMBERS link into the portal. Because this information is private, we protect it diligently with sophisticated encryption tools and layers of other security protocols. One of the keys to that security is your unique APERS ID number.

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To register for access to the portal, we require members to enter by computer their unique, private APERS ID number. Most members don’t know their APERS ID number off-hand, but it appears on either your Annual Member Statement (active members generally mailed out each January) or your monthly statements (current retirees), as well as any correspondence you might have received from APERS.  If you cannot locate your APERs ID, don’t worry, one quick phone call to our Call Center and you’re in business! Our Call Center representatives are available weekdays 8 a.m. to 4 p.m. at 501-682-7800 (or 800-682-7377 toll free).

We cannot tell you your APERS ID by email or social media messaging. It’s simply not secure.  We require our staff to verify every member’s identity according to your Social Security Number, before telling you (and only you) your APERS ID number. Email and other non-encrypted messaging platforms are very unsafe methods to communicate highly classified personal information, such as your Social Security Number (or APERS ID).

Once you have your APERS ID, the registration process is simple and straight forward.  You can find a link to register from the Login screen.  Upon becoming registered you will have online access to your APERS member records, benefit calculator, and numerous other tools for your convenience. 

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Disclaimer on Benefits and Rights

Disclaimer Concerning Benefit Calculations, Benefit Projections, Counseling, and Certain Conditions Regarding APERS Benefits and Rights

The purpose of this Disclaimer is to summarize, in plain language, existing APERS policy concerning benefit calculations, benefit projections, counseling, and certain conditions regarding APERS benefits and rights. This Disclaimer does not reflect any alteration or amendment of existing APERS policy. This site includes general information about APERS programs and benefits and may not represent or include completely the law and/or rules that govern APERS. Arkansas law and/or administrative rules will supersede any information in conflict.

APERS strives to provide accurate information and assistance to plan participants who have questions regarding their APERS benefits. All information and calculations concerning benefits are based upon current law and policy, even though information often concerns future benefits. Likewise, laws and policies affecting plan participants are subject to change from time to time. The Arkansas General Assembly, U. S. Congress, federal agencies, and the APERS Board of Trustees may change how benefits are calculated and change other rights of plan participants. Any benefit projection or information provided by APERS is subject to future law or policy that is applicable to APERS.

APERS staff depends upon information provided by the plan participants and offers counseling and projects future benefit estimates based upon that information. Such estimates can vary materially from actual results. Calculations concerning benefits, as well as the information APERS provides during counseling, can be materially affected if the plan participant provides inaccurate or incomplete information, or omits material facts. Plan participants are presumed to have knowledge of all publicly available laws and policies that affect their APERS benefits and rights. APERS is under no duty to ensure that plan participants are specifically informed of a new law or policy unless required within the law or policy itself. If APERS attempts to notify plan participants who may be affected by a change of a law or policy, the failure to notify a specific plan participant does not create any right or cause of action for the plan participant.

APERS does not provide plan participants with specific recommendations regarding retirement options, tax advice, or legal advice. Each plan participant is solely responsible for determining whether benefit calculations, benefit projections, benefit estimates, and retirement plan options are suitable for the plan participant based upon his or her specific retirement objectives and personal and financial situation. APERS encourages plan participants to consult their own lawyer, accountant, tax professional, or other retirement adviser before making a decision that affects their benefits and rights regarding APERS.

Federal law and policy, state law and policy, APERS records and documents, and accurate data always govern the final determination of plan participant benefits and rights. An error by APERS does not create any common law rights on behalf of the plan participant. The rights of a plan participant are solely governed by the rights set forth in law and policy applicable to APERS.