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Members and retirees have a variety of methods to submit requests to us including online, form, and phone. The fastest and most convenient method is online through the myAJRS portal, which can be accessed at any time and from anywhere. See the myAJRS Options publication in the Resources section below for a list of requests you can submit online.

How To

When selecting a method, consider any applicable deadlines to help ensure we receive your request in sufficient time to meet your needs. Here’s how to submit a request for each method:

OnlineLogin or register to submit a request in our online portal at the link below:

myAJRS Portal
Paper FormBelow is a list of forms that you can download, print, and complete. Mail the completed form to us at:

124 W Capitol Ave Ste 400
Little Rock, AR 72201  
PhoneCall us and request that we mail you a paper form that you complete and mail back to us. Call us at a phone number below:

Local: (501) 682-7800
Toll Free: (800) 682-7377  



Frequently Asked Questions

Where do I obtain myAJRS ID to complete a form?

You can find your AJRS ID on any correspondence that we’ve sent you or on your Annual Member Statement. You can also call us at (800) 682-7377 and obtain it from a Retirement Support Specialist.

How do I register for myAJRS to submit a request?

Click here to register for myAJRS. Review the How-To publication in the Resources section of this page for a step-by-step guide on how to register.

What happens if I mailed a form and you haven’t received it yet?

If you are trying to meet a deadline, you can submit the request through myAJRS. The transaction will be immediate, and you will receive a confirmation that it was submitted.


Disclaimer on Benefits and Rights

Disclaimer Concerning Benefit Calculations, Benefit Projections, Counseling, and Certain Conditions Regarding APERS Benefits and Rights

The purpose of this Disclaimer is to summarize, in plain language, existing APERS policy concerning benefit calculations, benefit projections, counseling, and certain conditions regarding APERS benefits and rights. This Disclaimer does not reflect any alteration or amendment of existing APERS policy. This site includes general information about APERS programs and benefits and may not represent or include completely the law and/or rules that govern APERS. Arkansas law and/or administrative rules will supersede any information in conflict.

APERS strives to provide accurate information and assistance to plan participants who have questions regarding their APERS benefits. All information and calculations concerning benefits are based upon current law and policy, even though information often concerns future benefits. Likewise, laws and policies affecting plan participants are subject to change from time to time. The Arkansas General Assembly, U. S. Congress, federal agencies, and the APERS Board of Trustees may change how benefits are calculated and change other rights of plan participants. Any benefit projection or information provided by APERS is subject to future law or policy that is applicable to APERS.

APERS staff depends upon information provided by the plan participants and offers counseling and projects future benefit estimates based upon that information. Such estimates can vary materially from actual results. Calculations concerning benefits, as well as the information APERS provides during counseling, can be materially affected if the plan participant provides inaccurate or incomplete information, or omits material facts. Plan participants are presumed to have knowledge of all publicly available laws and policies that affect their APERS benefits and rights. APERS is under no duty to ensure that plan participants are specifically informed of a new law or policy unless required within the law or policy itself. If APERS attempts to notify plan participants who may be affected by a change of a law or policy, the failure to notify a specific plan participant does not create any right or cause of action for the plan participant.

APERS does not provide plan participants with specific recommendations regarding retirement options, tax advice, or legal advice. Each plan participant is solely responsible for determining whether benefit calculations, benefit projections, benefit estimates, and retirement plan options are suitable for the plan participant based upon his or her specific retirement objectives and personal and financial situation. APERS encourages plan participants to consult their own lawyer, accountant, tax professional, or other retirement adviser before making a decision that affects their benefits and rights regarding APERS.

Federal law and policy, state law and policy, APERS records and documents, and accurate data always govern the final determination of plan participant benefits and rights. An error by APERS does not create any common law rights on behalf of the plan participant. The rights of a plan participant are solely governed by the rights set forth in law and policy applicable to APERS.